Dispute Resolution Policy
In the event of any disputes arising from product issues, incorrect information, or inaccurate images displayed on our platform, customers are encouraged to contact our Dispute Resolution Team directly for assistance.
How to File a Dispute:
To file a dispute, please follow these steps:
- Submit your dispute in writing via our official dispute email address: dispute@chaijava.com.
- Your email should include the following information:
- Order number (if applicable).
- A clear description of the issue or discrepancy.
- Relevant supporting evidence, such as screenshots, photos, or any other documentation to support your claim.
Response Timeline:
Upon receiving your dispute, our team will acknowledge your email within two (2) business days and will initiate an investigation. Please note that the timeline for resolving disputes may vary depending on the complexity of the issue.
Important Legal Notice:
- Filing a dispute does not guarantee a resolution in the customer's favor. Resolutions will be based on our internal investigation and the evidence provided.
- Chaijava.com reserves the right to determine the validity of the claim and to make corrections or adjustments as deemed appropriate.
- By submitting a dispute, the customer agrees to provide accurate and truthful information to facilitate the resolution process.
- This platform is not liable for errors caused by third-party influences, including manufacturer updates, technical glitches, or other unforeseen circumstances.
- By engaging with Chaijava.com, customers acknowledge and accept this policy as part of the terms and conditions of use.
For further inquiries or assistance, please contact our Dispute Resolution Team via dispute@chaijava.com.