Privacy Policy

At chaijava.com, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, store, share, and protect your personal data when you visit our website or make purchases. By using our website and services, you agree to the terms of this policy.

If you have any questions or concerns regarding this policy or wish to exercise your rights under applicable laws, please contact us at support@chaijava.com.

  1. Collecting Personal Information

We collect the following types of personal information to provide and improve our services:

  • Device Information: Automatically collected data such as IP address, browser type, device information, and browsing activity to improve website functionality, user experience, and traffic analysis.
  • Order Information: Information you provide when making a purchase, including your name, billing and shipping addresses, email address, payment method details, and order history.
  • Customer Support Information: Data collected when you contact us for customer support, including the communication history and any additional details you provide to resolve your issue.

We only collect data that is necessary for the provision of our services, and all information is handled securely.

  1. Legal Basis for Processing (EEA and UK Customers)

If you are a resident of the European Economic Area (EEA) or the United Kingdom, we process your personal data based on the following legal grounds:

  • Consent: When you explicitly provide consent for specific activities, such as subscribing to our newsletter or agreeing to the use of cookies.
  • Contractual Necessity: To fulfill our obligations in processing orders, providing customer support, and delivering our services.
  • Legal Obligation: To comply with legal requirements, including tax or accounting obligations.
  • Legitimate Interests: To pursue business interests such as improving website functionality, marketing, fraud prevention, and ensuring customer satisfaction.

You have the right to withdraw your consent at any time. We will honor such requests unless there is a legal obligation to retain your data.

  1. Sharing Personal Information

We share your personal data only in the following situations:

  • Service Providers: We share your data with trusted third-party providers (such as payment processors, shipping carriers, and IT service providers) who assist us in delivering our services. These providers are obligated to maintain the confidentiality and security of your data.
  • Legal Compliance: We may disclose your data when required by law or in response to lawful requests from public authorities, or to protect our legal rights, investigate fraud, or comply with legal processes.

Your data will not be shared with any unauthorized third parties.

  1. Behavioral Advertising

We may use your personal information to serve you personalized advertisements. We use tools like Google Analytics and other advertising networks to analyze usage patterns and deliver relevant ads.

You can opt out of targeted advertising by adjusting your settings in your browser or following the opt-out instructions provided by the advertising networks.

  1. Your Rights (EEA, UK, and California Residents)

As a customer, you have specific rights regarding your personal data under applicable data protection laws:

  • Right to Access: Request a copy of the personal data we hold about you.
  • Right to Rectification: Request corrections to any inaccurate or incomplete information.
  • Right to Deletion: Request the deletion of your personal data, subject to certain legal exceptions.
  • Right to Object: Object to processing of your data for direct marketing purposes or on other specific grounds.
  • Right to Data Portability: Request a copy of your personal data in a structured, machine-readable format.

To exercise any of these rights, contact us at support@chaijava.com. We may require proof of identity to process your request.

Please note that certain rights, such as deletion or data portability, may be subject to limitations based on applicable laws.

  1. Cookies and Tracking Technologies

We use cookies and similar technologies to improve your browsing experience, analyze website traffic, and personalize content. Cookies help us enhance site functionality, understand user preferences, and improve services.

You can manage your cookie preferences through your browser settings. By using our website, you consent to the use of cookies as outlined in this policy. For more detailed information, refer to our Cookie Policy.

  1. International Data Transfers

As we are based in India, your personal data may be transferred and stored on servers located in India or other countries. These transfers are made in compliance with applicable data protection laws, and we take appropriate measures, such as using Standard Contractual Clauses, to protect your data during international transfers.

  1. Data Retention

We retain your personal data for as long as it is necessary to fulfill the purposes for which it was collected or as required by law (e.g., tax or accounting obligations). Once data is no longer necessary, we will either delete or anonymize it in a secure manner.

  1. Data Security

We use industry-standard security measures, such as encryption and secure servers, to protect your personal data from unauthorized access, alteration, disclosure, or destruction. However, please note that while we take steps to safeguard your information, no method of electronic transmission or storage is 100% secure.

  1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, or legal obligations. Any changes will be posted on this page with an updated "Effective Date." Your continued use of our website constitutes your acceptance of any such changes.

In case of material changes, we will notify you via appropriate channels, such as email or a notice on our website.

  1. Complaints and Dispute Resolution

If you have concerns about how we handle your personal data, please contact us at support@chaijava.com. If you are unsatisfied with our response, you may file a complaint with the relevant data protection authority in your jurisdiction.

  1. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of Tamil Nadu, India, and any disputes arising from this policy shall be resolved under the exclusive jurisdiction of the courts in Tamil Nadu, India.

For international customers, this policy is designed to comply with applicable data protection laws, including the GDPR (for EU residents) and the CCPA (for California residents).

  1. Contact Us

If you have any questions about this Privacy Policy or wish to exercise any of your rights, please contact us at:

chaijava.com
Email: support@chaijava.com