Return Policy

  1. General Policy Overview
    At chaijava.com, we prioritize providing high-quality products and ensuring customer satisfaction. However, due to the nature of the products we sell (including Ayurvedic, tea, coffe and homeopathic goods), our return policy aligns with industry standards and legal regulations. Please read this policy carefully to understand your rights and responsibilities regarding returns.
  2. Damaged Products

Reporting and Evidence
To ensure prompt resolution, claims for damaged products must be reported within 1 business day of receipt. Customers are required to provide clear photographic evidence of the damage, including both the damaged product and packaging. In some cases, a video may be requested for further verification. Failure to provide sufficient evidence may result in the denial of the claim.

Verification Process
Once your claim is received, we will conduct a thorough investigation. If the damage is found to have occurred during shipment (and not due to customer handling), we will, at our sole discretion, offer a replacement or refund. The final decision regarding replacements or refunds rests solely with chaijava.com.

Non-Compliance
Claims not reported within the specified timeframe, or with insufficient evidence, may result in denial of replacement or refund. The burden of proof rests on the customer.

  1. Non-Damaged Returns

No Returns on Non-Damaged Products
Due to the specialized nature of the products we sell, including health-related items, non-damaged products are non-returnable once dispatched. All sales are final. This policy ensures product safety, hygiene, and quality. However, we will consider exceptional cases on a case-by-case basis.

Limited Exceptions
In rare circumstances, non-damaged product returns may be authorized at our discretion. If returns are accepted, a restocking fee or additional charges may apply. These will be communicated to you in advance and must be paid by the customer.

  1. Time Limits and Customer Responsibilities

Mandatory Reporting
All claims related to damaged products or return requests must be submitted within 1 business day of receiving the item. This timeframe is crucial to maintain product quality and integrity.

Return Shipment
If a return is authorized, customers must promptly ship the items back. Returns that are delayed beyond a reasonable period may result in the cancellation of any refund or replacement.

  1. Exceptions and Specific Conditions

Non-Returnable Items
Certain items, including but not limited to bottled products, health-related goods, and perishable items, are non-returnable for health, safety, and hygiene reasons. These items will be explicitly listed on the product page, and no exceptions will be made.

International Customers
For international customers (including the EU, UK, and Canada), returns are handled on a case-by-case basis. If an error occurs on our part, we will comply fully with relevant laws to ensure a fair and lawful return process.

  1. Abuse of Return Policy

Right to Refuse Service
We are committed to maintaining high standards of service. Any abuse of this return policy (e.g., fraudulent claims, multiple unwarranted returns) will not be tolerated. We reserve the right to refuse service to any customer who abuses this policy. Such actions may result in account suspension, legal action, or being blacklisted from future orders.

  1. Limitation of Liability

Liability Cap
Our liability in relation to any claims arising from returns or refunds is strictly limited to the purchase price of the specific product(s) in question. We do not accept responsibility for any indirect, incidental, or consequential damages that may arise from your order, except as required by applicable law.

Jurisdiction
This return policy is governed by and construed in accordance with the laws of the State of Tamil Nadu, India. Any disputes or claims arising under this policy will be resolved in the courts of Tamil Nadu, India.

  1. European Union Consumer Rights

Compliance with EU Laws
chaijava.com adheres to the EU Consumer Protection Laws. For customers located within the EU, the right to return products applies to non-perishable, non-customized items only. Health-related goods, perishable items, and customized products are exempt from this return right.

Return Conditions
For returns in the EU, the product must be returned in unopened, unused, and resalable condition. The customer is responsible for the return shipping costs unless the return is due to an error on our part.

  1. Policy Amendments

Right to Amend
chaijava.com reserves the right to modify or update this Return Policy at any time, without prior notice. Any changes will be reflected on our website, and all updates will apply to orders placed after the policy change. By continuing to use our services, you accept the most recent version of this policy.

  1. Finality of Return Decisions

Binding Decisions
We are committed to resolving any issues fairly. All decisions regarding returns, replacements, or refunds made by chaijava.com are final. By purchasing from us, you agree that these decisions are binding and you will not dispute our final ruling.