Refund Policy

At chaijava.com, we prioritize your satisfaction and are dedicated to providing a fair and transparent refund policy. By using our services, you agree to the terms outlined in this policy. Please read the following carefully to understand your rights and responsibilities before finalizing any purchases.

  1. Order Cancellation
  • Timeframe: You may cancel your order within 1 hour of placement.
  • Refund Process: A 5% deduction will be applied to cover payment gateway fees. The remaining amount will be refunded to the original payment method.
  1. Product Out of Stock

In the rare instance that an item is out of stock after purchase, we will process a full refund. The refund will cover 100% of the purchase amount with no additional charges.

  1. Damaged Product or Incorrect Item Received

If you receive a damaged product or an incorrect item, please provide video evidence within 1 day of delivery. After verification, a 90% refund of the purchase price will be issued.
Note: Refunds for fragile products, including glass items, are excluded due to their delicate nature.

  1. Expired Product

If you receive an expired product, please notify us within 1 day of delivery and provide video evidence. Upon verification, a 90% refund of the purchase price will be issued.

  1. Product Representation

We strive to accurately represent all products on our website. However, minor variations in packaging, descriptions, or colors may occur. Refunds will not be issued for these minor discrepancies.

Important Notes:

  • Refunds will be processed to the original payment method used during purchase.
  • Refunds may take 5-20 business days to reflect, depending on your financial institution.
  • All refunds are subject to review and approval based on the terms in this policy.
  • This Refund Policy is subject to the laws and regulations of both India and the United States of America.

International Transactions and Customs Fees

For international customers, please be aware of the following:

  • Customs Duties and Taxes: International shipments may be subject to customs duties, taxes, or fees imposed by the destination country's customs office. These charges are the responsibility of the recipient. chaijava.com is not liable for these charges.
  • Returns Due to Customs Issues: If an order is returned due to customs non-payment or refusal of delivery, a refund will be processed minus shipping costs, customs fees, and a 10% restocking fee. Refunds will only be issued if the product is returned in its original condition.

Legal Disclaimer

  • Jurisdiction: This refund policy is governed by the laws of the jurisdiction where chaijava.com is registered. All disputes arising from this policy or transactions with chaijava.com will be subject to resolution under the applicable laws in India and the United States of America, specifically the legal framework governing international commerce, consumer protection laws, and e-commerce.
  • Modification: chaijava.com reserves the right to modify or amend this policy at any time without prior notice. Any changes will be effective immediately upon posting. Continued use of our services after changes signifies your acceptance of these changes.
  • Limitations: This policy does not affect your statutory rights as a consumer under applicable law. The terms are designed to ensure fair treatment while adhering to the regulations governing consumer protection, e-commerce, and international transactions in both India and the United States.

Contact Information

If you have any questions or require clarification regarding our refund policy, please do not hesitate to contact us:

Email: info@chaijava.com
Customer Service Hours: Monday to Friday, 9 AM - 6 PM IST

Privacy and Data Protection

We take your privacy seriously. Any personal information collected during the refund process will be used exclusively for processing your refund and handled in compliance with our Privacy Policy.

Feedback and Complaints

We welcome your feedback. If you have any complaints or suggestions regarding our products or services, please reach out to our customer service team. We value your input and continuously work to improve our services.

Thank you for choosing chaijava.com.
We are committed to providing the finest coffee and tea products with the highest standards of quality and customer service. You can trust us to protect your interests with complete transparency and reliable service.